Order Terms & Conditions

  • All prices quoted are FOB (Freight/Free On Board) port of Surabaya, Indonesia.
  • Minimum total dollar value per order is US $5,000.00.
  • Any LCL Shipments to be shipped with a value under minimum order amount will incur a surcharged based on CBM (Cubic Meters) volume and will vary based on size and weight of shipment.
  • For ex-works shipments (less than US $5,000) a $50 handling charge we be levied on a per shipment basis, where a courier pick up service such as TNT/UPS/FedEx/DHL is not used.
  • For shipments/orders of less $5,000, shipping charges will be at buyers discretion.  If buyer decides to ship ocean freight, there could or may be a port delivery charge based on size and weight to be determined at time of packaging.
  • Sea Shipments – A signed copy of the pro forma invoice and 30% deposit to start order.  Full balance to be paid within 5 days of receipt of fax or email copy of all shipping documents.  Original documents will be sent immediately on receipt of funds.
    IMPORTANT: Balance must be paid upon receipt of documents within 3 days or as soon as possible.
  • We accept Letters of Credit (L/C) for orders only with value of more than US$10,000.00.  All L/C letters will be reviewed before it is issued by bank.
  • Air Shipments:  A signed copy of the pro forma invoice and 30% deposit to start order.  Balance to be paid prior to shipment of goods.
  • At time of order, we will send pro forma invoice and advise on delivery time.  Delivery time depends on the time of year, order quantity, order type and weather conditions.  Please note that we hold NO STOCK AND ORDERS ARE MADE TO ORDER.
  • Delivery times can vary depending on external conditions and WE ARE NOT RESPONSIBLE FOR DELAYS IN SHIPPING DUE TO CIRCUMSTANCES OUT OF OUR CONTROL, SUCH AS WEATHER, TRAFFIC, ACCIDENTS OR ACTS OF NATURE.
  • Samples will be sent upon request and customer is required to pay for shipping.
    Changes/Cancellations
  • No cancelations or changes will be made after order has been confirmed.